Privacy Policy

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

We collect Device Information using the following technologies:

• "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• "Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information".

When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Retargeting Ads

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We also use Microsoft Clarity to record anonymized session activity (mouse movements, clicks, and scrolls) so we can improve the user experience. Sensitive form fields are masked per our Clarity project configuration.

We share your Personal Information with third parties to help us use your Personal Information, as described above. Specifically, we use the following measurement and advertising services: Google Tag Manager (tag container), Google Analytics 4 (analytics), Google Ads (conversion tracking and enhanced conversions), Meta (Facebook/Instagram) via the Meta Pixel and Conversions API, TikTok via the TikTok Pixel and Events API, and Microsoft Clarity (heatmaps and anonymized session recording). You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by using the links below:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
• TikTok: https://www.tiktok.com/legal/page/global/privacy-policy/en

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/. To support advertising measurement, we hash your email address and phone number using SHA-256 before transmitting them to Meta and Google. These one-way hashes are not reversible by us or by the ad platforms to identify you beyond matching against records they already hold for you.

We do not use the live chat typing preview (described in the Live Chat section of this policy) for visitors in the European Union or European Economic Area, the United Kingdom or Switzerland, or when your browser sends a Do Not Track or Global Privacy Control signal. Apart from that, we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We keep live chat conversations while your account or customer record is active, or for as long as we need them to support you. Records of anonymous visitors who have not been active on the Site for 180 days are deleted automatically. To request a copy of your chat history, or to ask us to delete it, email support@elitesignals.com.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

The Site is not intended for individuals under the age of 18.

Our Discord bot reads only the messages our staff analysts post in designated analyst channels, which members cannot post in, to build our daily, weekly and monthly trade recaps. We store the extracted trade details (such as ticker, entry, exit and result) and the text of the analyst's message in our database. Message text is processed by an AI text-parsing service solely to extract these trade details and is never used to train AI models. Message text is automatically deleted after 30 days; the extracted trade results are kept for the recaps. We do not read or store member chat or direct messages. To request deletion, contact support@elitesignals.com.

Our Site includes a live chat. When you browse the Site or use the chat, we collect:

• The messages you send and receive, and your name and email address if you give them to us;
• The pages you view on our Site, the website that referred you, and the campaign (UTM) tags in the link you followed; and
• Your IP address, your approximate location (derived from your IP address, city-level), and your device and browser type.

Our staff may see what you type in the chat box before you press send (a typing preview), so they can prepare a reply sooner. We do not use the typing preview for visitors in the European Union or European Economic Area, the United Kingdom or Switzerland (detected from your IP address), or when your browser sends a Do Not Track or Global Privacy Control signal. We try to detect text that looks like a payment card number or a US Social Security number and keep it out of the preview. Please do not type passwords or payment card details into the chat.

To show our staff which visitors are currently on the Site, and to keep your chat history available when you come back, the Site stores a random identifier in your browser's local storage. It does not contain your name or contact details, and we store only a one-way hashed version of it on our servers. Staff see a live list of current visitors with the page each visitor is viewing and their approximate location.

If you visit from the European Union or European Economic Area, the United Kingdom or Switzerland (detected from your IP address), this identifier is kept only for your current browser session unless you start a chat, and we do not store the website that referred you or campaign (UTM) tags.

If you are signed in to your Elite Signals account, we set a signed identity cookie on www.elitesignals.com so the chat can link your conversations to your account and show that you are signed in. This cookie is not a login credential. It lasts up to 180 days, is renewed while you keep using the portal, and is revoked when you sign out. When you're signed in to our portal, we use short-lived, single-use sign-in codes to sign you in to our trading terminal (and vice versa) without asking you to log in again; you can sign out of both at once.

When no staff member is online, we ask for your email address before you send your first message, so that we can reply by email. If you leave the Site before we reply and you have given us your email address, we may email our reply to you. We link chats to our customer records by email address so we can see your account and order history when helping you. Chat data is hosted by Supabase and Vercel, emails are sent through Amazon SES, and Upstash provides rate limiting to prevent abuse, which involves processing IP addresses.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@elitesignals.com